Seafarer readiness
We confirm contact details, current location, availability, basic document readiness and ability to follow the proposed route.
Crew change support
Coordination of seafarer readiness, routes, tickets, transfers, entry prerequisites and final instructions before joining a vessel or after sign-off.
COMPASS CREW
One plan connecting the person, route, vessel and timing
A crew change depends on several connected confirmations. A small change in ETA, flight timing or entry conditions can affect the entire route.
We bring personnel, document and logistics readiness into one working status. Key dependencies are clarified before booking, and the seafarer receives agreed instructions, contacts and a clear sequence of actions before departure. When circumstances change, we help synchronise updated information between responsible parties without replacing decisions made by carriers, ports, consulates or border authorities.
WHAT WE COORDINATE
From readiness confirmation to final instructions
The exact actions depend on the port, route and client model. Bookings are made only after approval by the authorised party.
Route planning
We compare options against the time window, transit conditions, baggage, contingency time and handover location.
Tickets and bookings
We coordinate approval of routes and bookings and retain the current confirmed version of the itinerary.
Ground transfers
We align meeting points, contacts, timing, hotel or other agreed ground transport elements.
Visa and entry prerequisites
We record stated transit and entry requirements and questions that must be confirmed by an authority or local agent.
Final instruction package
We provide the agreed itinerary, contacts, instructions, critical time points and communication channel to relevant parties.
COORDINATION
Four stages of crew change preparation
A preliminary plan is not presented as confirmed. Each stage has its own status so participants understand what is fixed and what may still change.
Plan
We receive vessel details, port, ETA or ETD, on-signers and off-signers, current locations and operational constraints.
Confirm
We clarify readiness, documents, entry prerequisites, acceptable routes, budget approval and local contact details.
Final package
We record the confirmed itinerary, tickets, transfers, hotel if required, baggage conditions, meeting points and instructions.
Change support
If a flight, ETA or local condition changes, we synchronise the update and identify bookings or actions requiring revision.
CONTROL INFORMATION
What should be aligned before travel
Information may come from the vessel, seafarer, agent, carrier or employer. We bring it together in one current operational view.
Vessel and port
Vessel name, change location, indicative timing, agent and access restrictions where communicated.
Crew change list
On-signers, off-signers, ranks, contacts, current locations and dependencies between movements.
Document readiness
Passport, visa, medical and professional prerequisites to the extent required for travel and joining.
Route and contingency time
Segments, connections, time zones, baggage, ground travel and a reasonable buffer for delays.
Contacts and meeting point
Responsible persons, phone numbers, meeting location, delay procedure and urgent communication channel.
Cost approval
Approval of tickets, transfers, hotel and other expenditure by the party with financial authority.
DEPENDENCIES
The plan is controlled, but external decisions cannot be guaranteed
Crew changes take place in an environment where schedules and decisions by third parties may change outside a crewing company's control.
CARRIERS
Flight schedules, baggage rules, cancellations and rebooking conditions are determined by the relevant carrier.
AUTHORITIES
Visa, entry, transit and border control decisions are made by competent authorities.
VESSEL AND PORT
ETA, operations, terminal access and the actual crew change window may be adjusted by the vessel, port or agent.
APPROVAL
Bookings and expenditure are made after approval by the party holding financial and operational authority.
CURRENT INFORMATION
Key times, contacts and the latest instruction version are reconfirmed before departure.
COMPASS CREW coordinates agreed actions but cannot guarantee the absence of delays, entry or port permission, actual joining or unchanged schedules. Alternative solutions depend on availability and approval by responsible parties.
FAQ
Questions about crew change support
Concise guidance on booking, route changes, visa matters and final instructions.
When can a ticket be booked?
After readiness, an acceptable route, key entry prerequisites and expenditure have been confirmed by the authorised parties.
What happens if ETA changes?
The effect on all travel segments, transfers and hotel is assessed. A revised plan is agreed before bookings are changed where circumstances allow.
Do you issue visas?
We may coordinate information and materials within the agreed scope, but decisions and issuance remain with the competent authority.
Can you support off-signers?
Yes. The scope can include travel after sign-off, transfers, hotel and repatriation under the agreed plan.
PREPARATION
Services that support crew change readiness
Logistics works best when candidate selection, document status and the rotation plan are already aligned.
Crew recruitment
Selection of a candidate who matches the role and planned joining window.
Crew management
Control of planned dates, reliefs, confirmations and interdependent positions.
Documentation and compliance
Review of document completeness and validity relevant to travel and joining.
CREW CHANGE REQUEST
Send the port, indicative timing and crew change list
We will clarify seafarer locations, document prerequisites, responsible contacts and the information required to build a realistic plan.
